Job Description

 
FCM is looking for a dynamic, customer dedicated and people centric leader to join our business as Regional General Manager for WA / SA. The FCM Regional General Manager is responsible for the guardianship and growth of the brand within the WA / SA region. This incorporates the management of all aspects of operations to deliver service excellence to our customers and people.
 

About the Opportunity
The successful team member will be required to develop outstanding relationships with internal and external stakeholders and cultivate MLR with customers to retain and grow the FCM business. A key aspect of the role is increasing in customer satisfaction, TTV, market share and profit by working with operational teams and discipline leaders to continually enhance operational excellence. The key performance indicators used to measure the success of the role are; operational productivity, employee engagement, customer satisfaction and retention, brand profit and TTV growth. 
What you will be doing: 

Lead and inspire key stakeholders both internally and externally to deliver an outstanding & consistent customer experience

Build and foster key relationships across multiple levels of our customers businesses

Creates and lead an exceptional culture within your area, underpinned by the FCM DNA and FCTG Philosophies 

Train, mentor and motivate team members to develop and achieved their desired brightness of future (BOF)

Develop, drive and execute vision, plans & goals across operational teams and customers

Present options that drive compelling financial and operational value to customers across a variety of industry and role types

Have plenty of fun along the way!

What’s in it for you? 

Flexible work environment

Fantastic culture of support and success

Global career opportunities in a network of brands and businesses 

Ongoing training and professional development 

Opportunity to challenge yourself in the ever-exciting landscape of travel