Job Description

Quality Control Expert – Ticketing
Who we are:
It all started with one double decker bus in 1973 – and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world’s largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.
We are fellow travellers passionate about helping others see the world.
In a nutshell: we’re a family. We have many members from all different backgrounds, and our connections spread to the far reaches of the globe. We work hard, have fun and open up the world for those who want to see.
About the opportunity:
The purpose of the Quality Control Expert is to minimize ticketing errors and reduce ADM costs to the business. They are responsible for keeping the ticketers to a high standard of accuracy.
Who you are:
Great written and verbal communication skills
Excellent problem-solving and analytical skills
Excellent attention to detail
Ability to work as part of a team
Excellent organization and time-management.
Great troubleshooting skills
Responsibilities:
QC checks on manual and Robotic issued tickets for accuracy
Monthly performance reviews with Team Leader
Produce monthly reporting to Ops Leader
Work with Ticketing Team Leader to reduce write offs
Daily tracking of Quality Control checks
Meet set targets by Team Leader
Experience & Qualifications:
Sabre GDS experience
Ticketing or Travel Consultant experience
Knowledge of Microsoft Excel, Microsoft Teams, and Microsoft Outlook
Work Perks! – What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility This position may be performed remotely or in-office (or ideally, a bit of both!).  
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
A career, not a job: We offer genuine opportunities for people to grow and evolve.
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures programs supporting nominated charities through Workplace Giving, Volunteering and Fundraising. 
Benefits Include: 
Generous remuneration structure 
Travel perks/discounts. 
Health & Wellness Programs and Employee Financial Wellness Services 
Generous paid-time-off policy  
Diversity & Inclusion initiatives 
Benefits include vision, medical, and dental 
Employee Assistance Program 
RRSP with matching 
Employee Share Plan 
Ongoing training and professional development 
Location: Flexible! This position may be performed remotely or in-office (or ideally, a bit of both!).  
If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW. 
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. 
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Although this position is fully remote, you will be expected to attend meetings, training, and events at an FCTG location once our return to the office plan is announced. 
This position may be performed remotely anywhere within the United States except in the State of Colorado
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.