Job Description

Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 
The Productivity and Collaboration (P&C) Junior Engineer role is crucial to the build and support of P&C solutions across Enterprise Technology Services (ETS). As the P&C Engineer you’ll have specialised knowledge in Productivity and Collaboration technologies and enjoy solving problems, and keeping up to date with the latest developments and trends in the industry.  This role will include a mix of responsibilities between general BAU support as well as providing expert knowledge and experience on small to large projects across the P&C pillar.
At Flight Centre we offer genuine opportunities for people to grow and evolve.  We embrace new experiences, seize all opportunities, and empower all our people, if this excites you please read on.
 
Day to day:
 
Administration and Management of the following applications and services
M365 Cloud Services in a multi-tenant global environment 
AD Connect 
Mimecast Email Security platform
Video Conference Booking Systems
Video Conference Room Facilities
Okta Identity Management

Ensures systems, solutions, and policies are thoroughly maintained and documented 
Identifies & implement optimization and automation opportunities 
Analyses existing P&C systems and operations and develops preventative maintenance strategies 
Offers 3rd level support to implemented solutions 
Works with vendors to resolve incidents when appropriate 
Plans, schedules and monitors work to meet time and quality targets. 
Facilitates collaboration between stakeholders who share common objectives. 
Selects appropriately from applicable standards, methods, tools and applications. 
Understands the importance of security to own work and the operation of the organisation.
Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues. 
Communicates complex information to a non-technical audience
 
The successful candidate will have:
 
Minimum 2 years Administrator/Engineer experience in an M365 environment 
Experience with Azure AD, Exchange Online, SharePoint Online, Teams, and other M365 Service Offerings 
PowerShell experience is a plus, including experience with M365 admin modules 
Experience with OKTA or another Identity Management Platform 
Experience with Power Automate is a plus
Customer first mindset
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed, with keen attention to detail.
Able to prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences
 
Let’s skip to the good part…
 
Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Travel discounts and deals bookable through our internal team of travel agents, Travelwise 
Discounted financial and health services through our Moneywise and Healthwise businesses
The chance to attend a Global Ball (2023 Bali)
 
We do things a little differently…
We do things a little differently around here. We do things the FCTG Way.
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.
If you think you have FCTG DNA, reach out today.