Job Description

Product Manager OBTs – Americas
Job Purpose:
Reporting to the SVP Corporate Technology Americas, the Online Booking Tool Product Owner is responsible for the delivery, launch and deployment of features and enhancements of OBTs across the region.
This role will work with global and regional product and development teams to assist in managing priorities, senior stakeholders to define the customer needs, marketing to outline the customer proposition and local business to launch and deploy the products and features. This encompasses all Americas/LATAM markets where the product is utilised. Ultimately this person is responsible for the end to end delivery of the product in those markets
Key Competencies
Needs to be proactive and must be able to work autonomously
Forward thinking, anticipate problem areas and take steps to improve
Demonstrates excellent open and honest communication with team members and Stakeholders. Must be able to adapt to and help others to embrace change.
Able to use strategic planning methods to ensure the products meets customer needs
Able to juggle several responsibilities competently. To manage your time effectively, in order to maximise efficiency and productivity
Able manage multiple work streams and stakeholder requirements
Responsibilities
Work with SVP Corporate Technology to successfully define OBT product features and customer value propositions
Work with local markets to understand specific requirements, especially in terms of content
Speak to local sales, AMs and customers to guide and develop OBT products
Project manage delivery of features for Regional Roadmap with Tech Product Team
Work with marketing to manage local launch and incremental product and feature releases
Work with local market organise necessary training, communication and change management
Engage with local sales and AM to ensure clear and engaging sales message and customer/product story
Develop detailed understanding of the various OBTs and the key differences
Understand OBT partner processes and technical support systems
Maintain functionality matrices and other OBT specific documentation
Manage and clearly communicate progress, risks and delivery to SVP Corporate Technology
Nurture relationship with OBT partners and support teams
Proactively and effectively communicate with multiple teams to achieve key deliverables
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

Location – Remote, Canada
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca