Job Description

We’re a transformational TMC focused on future-proofing the modern-day corporate travel programme. We aren’t afraid to venture off the beaten track; our challenger mindset keeps us questioning the status quo, staying focused on innovation and improvement.
We see the opportunities, possibilities and potential beyond legacy players and tech disruptors. Guided by a flexible and unconventional spirit, we use disruption to innovate and bring on the most creative solutions our travel brains can muster.
To us, fun is the challenge in finding the biggest opportunities and working alongside clients to co-create clever and effective solutions. We don’t package solutions in a box but add value through advisory and technical expertise.
FCM is here to deliver a new type of travel management.Discover the Alternative.
About the Opportunity
You will be responsible for the product development in Asia. You must be able to troubleshoot, have strong communication skills, good negotiation skills and knowledge of software integration and development. Support is provided to both internal and external users who incorporate Corporate Customers.
Provide 1st level support for the servicing teams and 2nd level support to selected client via servicing teams.
Monitor queries and action within the SLA and within quality control standards.
Defining product strategy and roadmap
Provide support and assist the Account Managers with existing clients.
Provide support to the Training team to ensure that they are training the right aspects and are aware of any problem areas.
Provide assistance with any adhoc uploads into the systems.
Share knowledge and trends to proactively avoid future challenges
Strategic planning with the Product Manager and Account Manager regarding the business needs, implementation processes, tool enhancements and any other support required to sell and support our technology offering
Building rapport with servicing teams to better understand their needs and our client needs 
Awareness of the importance of system integration and development to support business growth.
Understanding and belief in a Business Plan
Be advocates for Online.
Requirements
Minimum 3 years Business Travel external experience.
A comprehensive knowledge of the GDS’s and processes
Experience in a commercial or business environment
Software development and product lifecycle knowledge
Proven success in previous roles is advantageous
Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for.