Job Description

Travel Money Oz is part of Australia’s largest and most progressive travel retailer (ever heard of Flight Centre?). We provide foreign currency solutions that help our customers get more out of their holiday. Travel is in our DNA so naturally, if you’re considering working with us, travel should be one of your biggest interests, too!
TMOZ are after an experienced People & Training Leader.  Based in the Brisbane HQ, this role will execute & oversee Recruitment, Staffing, R&D, Training, and Leadership programs for Travel Money Oz and NZ retail business. This individual will create, facilitate and deliver a branded training program. Programs are based on the TMG One Best Way (OBW) minimum standards, company philosophies and operational systems and provide a development pathway for learners to progress their sales and leadership careers
 
 
What you’ll do…
 
Research and develop new training material for new systems/ products/ process
Liaise with Experts within the business to ensure relevancy
Able to deliver a wide variety of digital and in-person training using a range of training techniques
Deliver a personal, compliance, and customer experience leadership development-training program
Conduct and support ongoing development of Leaders coaching them on the behaviours, skills and knowledge required to be a successful Leader
Ability to communicate a company vision and obtain buy in from learners
Maintain a quality training experience through best practice training techniques
Meet regularly with key stakeholders in the business to stay up to date with system changes, new products, new processes
Ensure Regional leaders are up to date with changes and additions to all training material through regular updates
Work with Regional Leaders to ensure all our people are on boarded with the same great experience
Liaise with Experts within the TMG, leisure business and customer support channels to ensure quality training tools and best practice facilitation is achieved
Meet regularly with key stakeholders to stay up to date on challenges and training opportunities
Spend quality time in stores to keep up with the relevance of what is needed in the business
Work with experts and RLs to establish opportunities in the business and roll out training materials to assist
Work with Regional Leaders to create a talent pool of Leaders for further development and training
Ensure recruitment, on boarding and Day 0 delivery is timely and consistent
Improve systems and processes to ensure our staff are fully utilised
Work with Leaders in the business to ensure optimisation of staff and areas of staff shortages are identified
Reduce overtime cost in line with business goals
Work with TT systems team and business leaders to create proactive tools for better workforce planning and management
 
What you can bring to the role…
 
Extensive knowledge of Flight Centre Limited Customer, Sales, Systems and Product focuses 
Understanding of Learning Theories and Methodology
Experience with Research & Development of course content and/or delivery methods
Operational/front end experience
Degree qualified – desirable
Certificate IV in Assessment and Training and/or Adult education qualification – desirable
 
At Flight Centre, our vision is to open up the world for those who want to see and in digital commerce our mission is to deliver seamless and inspiring digital experiences for our customers. We DREAM BIG through collaboration and innovation and are supported to make incredible ideas a reality.
Technology travels fast. Our people use their quick thinking, expertise and tenacity to always figure things out and keep us moving forward.  Our people are as agile as the solutions we put in place.
Located conveniently in the heart of South Bank and the upcoming precinct for travel in Brisbane, Flight Centre Travel Group is fast growing market share and presence in a competitive world of digital travel. We work with some of the biggest flight and travel suppliers in the world to bring the widest and best product range to our customers’ fingertips and bring travel to life.
We work autonomously from anywhere and work collaboratively online or in the office to achieve our team goals.
 
 
Let’s skip to the good part…
 

Travel discounts including family and friends, health and wellness discounts (myBenefits), access to internal 24/7 gym   

Brightness of future – career opportunities in a network of brands and businesses across the global   

Monthly awards nights, social team building events, and opportunity to attend global conference (Vegas 2022)  

Access to a world-class Employee Assistance Program for staff and family  

Corporate Health Discounts – exclusive discounts on health insurance plans for you and your family with our partner, BUPA. 

Financial Planning – manage all your finances, from your monthly budget to tax returns and mortgage broking, using our in-house team of Moneywise financial planners 

We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability – Yep, our hearts are big, mushy and green. 

 
We do things a little differently…
 
We do things a little differently around here. We do things the FCTG Way.
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.
If you think you have FCTG DNA, reach out today.