Job Description

Operations Executive  – TOKYO, JAPAN
オペレーションズ エグゼクティブ (スタッフレベル) – 東京

About us 

Discova is a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.  

About the Opportunity 

As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceed its goals and operates successfully. The Operations Executive will work in partnership with Operations Leader to execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer. 

Your main responsibility is:    
あなたの主要な責務
Confirm and operate tours with accuracy within budget. 
ツアーを正確かつ予算内で手配します
Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled. 
ツアーを手配していくうえでDiscova One-Best-Waysプロセス/手順/システムに一貫して従います。
Make sure to keep strong relationships with  suppliers, more specifically transport, tour guides and airport representatives. 
サプライヤー-もっと具体的にいうとハイヤー、バス会社、ツアーガイド、空港のミートスタッフなどと強固な関係性を築き維持します
Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements 
日々の円滑な手配業務や全体的なサービスの向上のためにツアーガイド、プロダクト、セールス、リザベーション、顧客対応チームやサプライヤーと効果的に協力します
Solve on the ground situations with initiative within agreed process. 
決められた手順に沿って率先してツアー行程上の問題を解決します。
Be customer oriented and help improve satisfaction as well as Net Promoter Score. 
お客様によりそってネットプロモトートスコアと共にお客様満足度の向上します。
 About you  
あなたについてThe Essentials: 
必須事項 
A Bachelor Degree or a degree in tourism and hospitality is an advantage.
学士号またはツーリズムやホスピタリティ分野での学位は強みになります 
Experience in a DMC or tour operator is an advantage. 
DMCやツアーオペレーターでの経験がある方歓迎
Good command of both written and spoken English. 
英語の読み書きが堪能であること 
Advanced Japanese language skills (verbal and written) is essential
読み書き及び会話ができる日本語能力が必須
An understanding and belief in Responsible Tourism is desirable. 
Responsible Tourismに対する理解及び同意される方が望ましい 
Work pass or citizenship to work in Japan is a must have.
日本で働くことができる許可や市民権が必須
The Attributes:  
求められる特質
Excellent organizational skills with the ability to be flexible and implementing change when needed. 
必要に応じて柔軟に変更することのできる優れた組織力
Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).   
様々な文化や人々(顧客、サプライヤー、チームメンバー、リーダー)に対する書面及び口頭での強力なコミュニケーション能力
Highly motivated, self-starter prepared to do whatever it takes to succeed  
とても意欲的で自発的に成功するために必要なことを何でも準備できること
High attention to detail.  
細部へ十分注意を払えること
Able to work under pressure and juggle multiple tasks and able to work outside office hours when required. 
プレッシャーの下で働くことができ、複数のタスクをうまくこなし必要に応じて営業時間外にも働くことでできること 
Solution focused and great at problem solving. 
問題解決に重点的に取り組め解決できること 
Able to work independently and within a team assisting team members to help everyone achieve results.  
独立してチーム内で作業し、チームメンバーを支援して全員が結果を達成できるようにすること
Personally aligned with Discova’s company purpose and values. 
個人的にDiscovaの会社としての目的や価値に共感できること
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.  

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.  

Get in touch now and Discova a world of possibilities!