Job Description

Onboarding Success Manager – Remote, CA
Who we are:
It all started with one double decker bus in 1973 – and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world’s largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.
About The Opportunity
We are looking for a motivated and driven Onboarding Success Manager to join our growing team. 
As an Onboarding Success Manager (OSM), you will be accountable for the successful onboarding & implementation of new Corporate Traveler (CT) clients. OSMs are instrumental in setting our clients up for success and ensuring that not only do they have a successful launch with our products & services but that we are gaining high program adoption from the beginning. As an OSM, you will be part solutions expert, project manager, & trainer for our clients. You will be the face & voice of CT for this critical first impression of our service offering. Our client’s success will be your success!
Responsibilities
Consult with clients to determine the best onboarding process fit
Build cross departmental relationships with key client stakeholders to strengthen our partnership and ensure client retention.
Create and facilitate customized trainings to drive excitement, knowledge, & adoption
Continuously gather customer feedback during initial six months to ensure client goals are met
Manage client expectations while simultaneously acting as their advocate
Be the solutions expert and key resource for our clients
Continued innovation of the Onboarding process to be as client centric as possible
Effective communication & collaboration with Sales to ensure proper documentation and understanding of each customers’ sales process, key features, and pain points
Ensure client details are fully communicated to internal Operational teams throughout the onboarding process
Seamless handover from OSM to long term Customer Success support
Experience & Qualifications
Minimum of 2 years’ previous experience in client Onboarding, Implementations or Project Management
Travel Industry experience is considered an asset.
Exceptional communication and active listening skills
Go getter personality with a positive outlook
Motivated by meeting and exceeding goals
Strong prioritization, time management and organizational skills
Comfortable working in a fast paced, high volume environment
Strong technical skills and comfort learning new software
Work Perks
FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. Including career development opportunities, incentives and discounted travel to health and wellness initiatives, and an employee giving program we’ve got you covered!
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
#LI-REMOTELocation – Remote, Canada
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Any offer of employment in the USA that would require you to attend an office location or company meeting or event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
This role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca