Job Description

Onboarding Success Manager
As an Onboarding Success Manager (OSM), you will be accountable for the successful onboarding of new Corporate Traveler (CT) clients. The Onboarding team is less than a year old and has been focused on revamping our client onboarding journey to provide a seamless and consistent experience for every client regardless of size. The OSMs are instrumental in setting our clients up for success and ensuring that not only do they have a successful launch but that we are gaining high program adoption from the beginning. You will be the face & voice of CT for this critical first impression of our service offering. Our client’s success will be your success!
Responsibilities:
 
Consult with each client to determine the best onboarding fit
Build cross departmental relationships with key stakeholders to strengthen our partnership and ensure client stickiness
Create and facilitate customized trainings to drive excitement, knowledge, and adoption
Continuously gather customer feedback during initial six months to ensure client goals are met
Manage client expectations while simultaneously acting as their advocate
Be the solutions expert and key resource for our clients
Continued innovation of the Onboarding process to be as client centric as possible
Effective communication & collaboration with sales to ensure proper documentation and understanding of each customers’ sales process, key features, and pain points
Ensure client details are fully communicated to internal operational teams throughout the onboarding process
Seamless handover from OSM to long term CS support
Requirements:
Familiarity with utilizing tech tools such as Salesforce, Outreach, Vidyard, and MS Suite
Ability to quickly build rapport with clients
Problem solving skills to think outside the box and devise creative solutions
Ability to multi-task, prioritize, and manage time effectively
Familiar with a structured work environment based on KPI’s
Quick learner with an eagerness to dive right in
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
 
#LI-REMOTELocation – Remote, Canada
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca