Job Description

Marketing Data and Technology Manager, Global- Toronto, CAN
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
This is a global Marketing role in the Digital function. With an increased focus on digital transformation, FCTG is seeking a Marketing Data and Technology Manager Manager to implement data and technology solutions, and lead enablement and adoption by our marketing teams. In addition, this role will manage programs that disseminate knowledge, standardize best practices, and govern readiness processes for the wider global marketing team.
Key Responsibilities
Data and platform strategy. Be a subject matter thought leader & drive the vision for marketing data and technology. Creation and oversight of marketing’s data strategy across our technology platform.
Data and martech program delivery: Oversee delivery of data, analytics and marketing technology solutions that have a strategic impact on marketing practices and decision-making.
Research: Recommend new marketing technology products and leverage our existing martech platforms to achieve marketing KPI’s and goals. Contribute to product vision by identifying gaps and problems that can be best solved by technology integrations.
Evaluation: Design and own marketing technology evaluation and onboarding processes – from business need through RFP to decision, in collaboration with global marketing stakeholders, global procurement and IT teams.
Develop MVP work backlog to transfer to operational users and Product Manager focused on execution and delivery.
Collaborate with business teams to establish longer-term roadmap for key marketing platforms such as Live Chat, Wrike, attribution and third party integrations.
Partner with the Technology, Enterprise BI and CRM teams to enhancing marketing’s data and platform capabilities.
Experience & Qualifications
Understanding of the marketing landscape, including MarTech, AdTech, WebTech, third party cookies, journey mapping, third party cookies, automation, multitouch attribution solution, AI and marketing attribution.
Experience exploring product and platform features of different marketing tools and identify the best solve for business use cases.
Understanding of digital architecture, data management, data strategy, data warehousing, and data visualization.
Exceptional problem solving skills: demonstrated ability to understand business challenges, structure complex problems, develop solutions and turn data into insights.
Experience in managing RFP and technology implementation projects.
Excellent communication and story-telling skills. The ability to clearly and effectively communicate the results of complex analyses to business partners is key.
The ability to advise business leaders by providing data driven marketing technology strategic direction aimed at increasing marketing contribution to revenue.
Demonstrates highly organized approach to work and effective time management skills
Plans day/week according to work priorities
Takes ownership for success and failures
Demonstrates a belief in the FC Philosophies
Bachelors in the fields of IT, Computer Science, Marketing or similar.
Must have knowledge/understanding in one or more of the areas
Product Ownership and Management in Marketing
Digital Transformation
Salesforce CRM
3rd party vendor management
Analytics and Reporting
Data Management and Database Management
Previous experience in a marketing related data, technology or analytics role.
Work Perks! – What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip

DEI education
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols

A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid time off policy 
National/International Award Nights and Conferences
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Location – Toronto, Canada
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca