Job Description

Ever wanted to work for one of Australia’s most iconic businesses? Do you want to unlock the power of market & customer research and drive the future strategies of Flight Centre Travel Group’s (FCTG) corporate brands?
The world of business travel is changing rapidly more than ever. With the market recovering and the need of insights to inform key business decisions, a new role has been created to support FCTG corporate brands in deeply understanding the macroenvironment, the corporate travel management market, our targeted customers and existing customers.
 
About the Opportunity 
As a Market Research Specialist, you will manage various qualitative and quantitative research based on our business’s evolving needs. You are expected to proactively understand stakeholders’ needs for insights, turn their needs into clear research briefs, and choose the right research methodologies, and conduct the research either in house or through agencies. This role has great future career opportunity as the team grows within the next few years.
What you will be doing
Act as the subject matter expert for research, advising your stakeholders on research methodology, sampling methodology, sample size, etc.
Provide on demand research support to stakeholders, including survey design, interview guide development, data analysis, reporting and presentation
Conduct global market research such as customer needs-based segmentation, brand tracking research, etc.
Own our Competitive Intelligence (CI) tech, curate and distribute relevant CI across the business.
Work closely with Voice of Customer Specialist and generate rich customer insights together.
Support the rest of the team as well as the broader business to make best use of the insights we generate.
Who we are looking for
You’d be a strong candidate if you have worked in a similar role that has given you broad exposure to various research. The expertise we are looking for is qualitative and quantitative research, stakeholder engagement, reporting and presentation skills. It’d be a bonus if you have qualifications in market research or related disciplines.
What’s in it for you 
Travel discounts including family and friends, health and wellness discounts, financial planning advise and more
Brightness of future – career opportunities in a network of brands and businesses across the global – we promote from within
Monthly awards nights, social team building events, and opportunity to attend global conference (Las-Vegas 2022)
We are flexible when it comes to flexibility, blended working arrangements
Individualised Learning & Development pathway options
Paid Parental Leave
Corporate Health Discounts – access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.
We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability – Yep, our hearts are big, mushy and green.
 
Who we are Proud to be part of the Flight Centre family – We do things a little differently around here. We do things the FCTG Way.   We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.  Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals. 
Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way