Job Description

About the Opportunity
FCM Meetings and Events is looking for a natural relationship builder and proactive nurturer to join the Meetings and Events team as a Key Account Manager.
At FCM Meetings and Events we have an elevated focus on strategy, content and technology. We are leaner, more agile. And it’s all backed by the global strength and security of Flight Centre Travel Group’s (FCTG) flagship corporate travel brand FCM Travel. 
When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently – the result is a meetings and events company LIKE NO OTHER.
The primary focus of this role is to grow and retain business within our existing customer base across Small Meetings, Group Travel and Virtual/Hybrid/Live Event Management including event production, digital and creative services, incentives and reward and recognition at a profitable level for the company.
This role is based in Sydney.
Responsibilities
To grow and retain new business at a profitable level from our top tier existing customers
To develop new relationships and create new opportunities across all FCM Meeting and Events services
Ensure sales/account management activity results in high conversion rates, leading to more opportunities
Ensure that in all pitch responses the brand standards, CVP (Customer Value Proposition) and market proposition are clear and compelling, and responses are complete and timely
To communicate and collaborate with FCM including FCM Meetings and Events team members on winning sales strategies and on any key changes within existing clients’ business or industry
To develop and maintain a comprehensive client service plan to ensure that each client has a planned and effective account management strategy
Leverage networks within FCTG to assist with value creation within our customer base
Participate in the available training opportunities
About You
Demonstrated account management skills in the same or a similar role
Demonstrated customer service experience
Event management course and/or relevant industry experience
MICE product experience in key regions
A knowledge of all relevant MICE suppliers
Tertiary qualification in Business or related field desirable
About the Benefits
Generous remuneration structure (OTE $120 k + super) 
Travel discounts, in-house financial and health services, access to internal 24/7 gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun, flexible and inclusive work environment
Proud Corporate Social Responsibility platform
If you have the desire to be successful and achieve key business objectives with FCM Meetings and Events, APPLY NOW!