Job Description

At Flight Centre Travel Group (FCTG) our purpose is to ‘open up the world for those who want to see’. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 
As the Operations Analyst at FCTG you’ll work to develop and implement business practices to ensure optimal platform performance. You’ll be responsible for identifying procedural and technical shortcomings and creating plans to fix those shortcomings. Working closely with product managers and technology management to ensure the platform will meet near and long term business outcomes. If you are a highly analytical individual with outstanding communication skills and who has change management and problem solving experience, please apply.
 
Day to day:
 
Strong focus on reporting, metrics and observability
Maintains systems by researching and resolving problems; maintaining system integrity and security
Prepares reports by collecting, analysing and summarising information
Improving and documenting workflow for platform releases
Ensures performance and logging standards are upheld
Analyses customer feedback in real-time to ensure production issues are identified immediately
Maintains a strong relationship with suppliers
Works closely with Website Customer Support and Finance teams to ensure continuous improvement based on their needs
Refines infrastructure, application monitoring and observability to ensure the right information is being collected
Improving observability across the SOAR platform
Creating, maintaining and using reports to track the platform’s performance
Tracking customer feedback in real-time and investigating problems
Releases and change management
Working closely with the Platform team to ensure API upgrades, security and penetration testing are performed within an appropriate time frame
 
You’ll earn brownie points with:
 
Travel industry domain experience, especially air and hotels
Agile software development methodology experience
Previous experience working with external vendors and suppliers
Facilitation skills 
Sound business analysis skills, including solution definition, business process flows, impact analysis, problem resolution and reporting
 
Let’s skip to the good part:
 
Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
Travel discounts and deals bookable through our internal team of travel agents
Discounted financial services
Ongoing training and professional development
Chance to attend Global conferences (Bali 2023)
Paid Parental Leave  
Corporate Health Discounts – access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability – Yep, our hearts are big, mushy and green.  

Who we are:  
 

We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way