Job Description

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel Solutions is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.
About the Opportunity
The purpose of the Inside Account Manager is to drive customer profitability, retention and growth. In addition, a focus on delivering customer value and best practice travel programs and to increase and optimise the number of services provided to low tier customers.
These customers will be provided with a travel management program in accordance with an agreed low touch service model. The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, sound account management practices and use of FCM technology, products & services, resulting in retention and growth.
 
What you will be doing:
Commercial
Identify opportunities for value added sales into existing customer base
Ensure fees are charged as per FCM agreement
Identify opportunities for growth including leakage and other markets
Drive customer  compliance and growth with directly procured products and services from FCM: air, hotel, car, rail, ground transport, insurance and VIP Services
Relationship
Communicate with customer at all levels
Engage with internal stakeholders including operations, finance and support, to deliver value to customer
Yearly calendar of touch events for all customers (service calls, relationship building, events, reviews marketing campaigns, etc.)
Monthly touch points with operational team
Innovation
Keep customer informed of latest FCM products & services
Be an expert in selling the benefits of all product & service opportunities
Yearly recommendations of innovation into customer program
Collaboration
Develop strong internal and external business relationships
Influence customer to change, to deliver value to customer program
Uphold FCTG Values and Philosophies
Technical
Standard technical configuration for all technical products
Ensure technical configurations are optimized
Keep customer informed of latest FCM technical products
Utilise CRM systems (Salesforce) to leverage customer communications and document activities
Data/Analytics
Create automated schedule of analytics/reporting
Create standard configuration for analytics/reporting platforms
Analyse customer data and trends and deliver opportunities through analysis
Business Planning
Develop and execute a light travel cost management business plan, detailing objectives, strategies and measurable targets
Measure and deliver on business plan outcomes
Complete annual review of customer program and offer savings/efficiency improvements
Project Management
Manage, influence and deliver key customer projects
Communicate to key stakeholders on key project deliverables
 
What you will need:
Minimum 3 years’ experience as a Travel Manager and TMC experience necessary) – account management experience desired
Strong technical knowledge of FCM systems
Proficient user of Microsoft products, particularly Excel and PowerPoint
Ability to use GDS (Sabre) is desirable
Demonstrated ability to build relationships
Ability to articulate knowledge about products, services and value proposition to customers
 
In reward for your commitment and performance you will receive:
The opportunity to play an integral role in the growth of the business
Work with Australia’s largest travel retailer
Global career opportunities in a network of brands 
We embrace a hybrid workplace with work from home and office options available
Travel discounts on flights, hotels and insurance for you, your family and friends
Thrive in a diverse and inclusive environment
Discounted financial and health services
Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia