Job Description

In-destination Sales Manager  
Do you love the thrill of winning new business?
Are you ready to be the face and voice of Discova to our clients and our partners?
Are you passionate and about responsible travel and want to make a difference through your work?
Then we want to hear from you!
About UsThe Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
About the Opportunity
We are looking for expressions of interest to reignite our In-Destination Sales throughout Indonesia. Do you have that spark we need? If you do, please reach out to us if you would like to Discova a world of possibilities in this position. Let’s get this fire started!
Key Responsibilities:
Able to prepare the vision, plans, and goals for IDS Indonesia.
Able to identify opportunities to grow sales, especially within the hotel industry.
Work closely with other Discova departments including Product to form a clear strategic direction.
Be able to lead a team of salespeople to reach sales targets and ensure that we continually identify opportunities for new tour desks and destinations.
Business development and implementation of a local marketing plan to drive sales in each destination including PR, campaigns and other marketing activities with channel partners eg. Hotels.
Understand and analyses team budget, PNL and financial reports
Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs.
Identifying gaps for development to improve the customer experience eg training analysis, complaint handling or mastery in the customer sales experience. Develop quality monitoring programs (mystery shoppers, customer satisfaction survey, etc.).
Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures.
Oversee regular audits to minimize risk of fraud.
Empower team members to take ownership of their work through appropriate delegations and trainings and create an environment where people feel supported, connected, and empowered.
A full job description will be shared with interested applicants.
About you:The Essentials:
Have retail B2C experience.
Bachelor’s degree is an advantage.
Minimum 3 years’ experience leading a sales team in the tourism industry.
Track record of strong sales and business development.
Extensive product knowledge of your region.
Strong business acumen.
Fluid in written and spoken English as well as the local language.
Demonstrated leadership and ability to foster teamwork promoting diversity and inclusion
The Skills and Attributes:
Well-developed problem-solving skill
Customer centric with commitment to high standards of service delivery
Solid collaboration and communication skill (verbal and written)
High attention to details & strong time/priority management skills
Strong interpersonal and presentation skills across culture
Flexible rotating roster that may include late nights, weekends, and early mornings and flexible with uncertainties/changing priorities and under pressure.
Willing to travel on business when required
Proficient with Microsoft Office applications
 
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.Get in touch now and Discova a world of possibilities!