Job Description

Global Land Supply (GLS) is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, In-Country Support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia. 
 
About the Opportunity:
The HELiO Support – Investigations and Fulfilment team sits within the GLS HELiO Support business, which provides an effective helpdesk by supporting our Selling Partners, Suppliers, and GLS internal businesses by phone, email, queue, and chat.
This is an evolving role designed to support and manage the Air, Finance and Operations queries being generated from Leisure and internal system processes. 
It will have an element of investigation of finance discrepancies and booking maintenance escalations and will work closely with other GLS internal teams.
  
Key Competencies:   
Resolution Focus  
Problem solving and root cause identification skill
Effective decision maker to provide solutions to our customers within a timely manner  
High attention to detail and level of accuracy  
Adaptable and creative individual who “thinks outside the box” 
Proactive approach to challenges and opportunities

Customer Service  
Highly approachable person who builds and sustains professional and friendly relationships with our selling partners, suppliers and internal GLS teams   

Management of workload    
Comfortable working in a fast-paced environment  
Effective prioritisation, time management and multi-tasking skills  
Team player but able to self-motivate   

Upholds company philosophies and culture  
Demonstrates a belief in FCTG philosophies and values  
Takes ownership for success and failures  
Encourages a sense of enjoyment in the workplace  

 
What You Will Need:
GDS knowledge – Sabre; 12 months minimum required, Amadeus is desirable 
Retail or Wholesale travel experience – minimum 2 years
HELiO and TravelBox systems knowledge – desirable