Job Description

About the Opportunity:
HeliO is Flight Centre Travel Group’s booking platform, bringing the world’s best travel product to millions of customers around the world.
You will lead a team of support specialists by nurturing personal and professional development, whilst ensuring professional support is provided to meet the demands of the customer.
Responsibilities include the daily operational management of the 24/7 Support Team, servicing our External/Independent partners, relationship management with stakeholders and a focus on strategic evolution of our support model for the independent agencies.
The team will mainly consist of resources based in Jakarta, with one or two people based in Australia, and have global stakeholder groups based in Australia, South Africa, Canada, and USA (perhaps New Zealand and UK later), so you will need to be available for partnership calls as required.
About You:
HeliO system knowledge highly regarded
Airfare and travel industry knowledge
Minimum 2 years’ Retail/ Independent or Wholesale travel industry experience or alternatively customer service-based leadership experience in another industry
Experience in Microsoft Office applications, specifically Excel
About the Benefits
Generous remuneration structure
Travel discounts, in-house financial and health services, access to internal 24/7 gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun, flexible and inclusive work environment
Proud Corporate Social Responsibility platform