Job Description

A incredible opportunity in the very successful onboarding space (previously implementations) has become available. FCM in the last 2 years has onboarded over $2b worth of new business. In total there has been over 300 customers added to the portfolio with EMEA being a vital region to this growth. This is a very rare opportunity to lead this region in the onboarding space!
You would be working in the global Onboarding and Customer Success team, this role will be pivotal to FCM success in the coming years. You will gain great exposure to the business in this challenging but very rewarding role. This role will give you the opportunity to work with household names.
Skills/attributes:
Technical: The FCM EMEA Onboarding Leader must have solid technical understanding of all Online Tools within the FCM Connect range. 
Organisation/planning: The FCM EMEA Onboarding Leader must be able to plan and execute a multi-national client Onboarding. 
Adaptability: The FCM EMEA Onboarding Leader will look for, test and implement any changes to processes which will improve our efficiency and reduce the Onboarding timelines.
Communication: This role requires excellent communication skills – they will need to concisely articulate complex issues to senior management and to ensure that the FCM EMEA Onboarding team is entirely aligned to the strategies of FCM Europe.
Leadership: The FCM EMEA Onboarding Leader runs a team with multiple disciplines, including Onboarding Managers, Online Onboarding Managers and Client Training.  This individual must align their priorities and working methods to maximise efficiency and ensure a great customer experience.
Team Player: As part of the Customer Delivery SWOT team, the FCM EMEA Onboarding Leader shares joint responsibility for ensuring the continuing upskilling and development of all members of the Customer Delivery area.  This includes actively managing moves between teams to ensure personal growth and growth of the area as a whole, and the flexibility to temporarily reallocate resources between teams if the need arises.