Job Description

Hanoi Touring Team Leader (Operations Team Leader)
About the Opportunity
As Touring Team Leader you will manage a diverse workforce across our Operations Department to ensure success and efficiency in day-to-day procedures. You will make tangible contributions to the advancement of organisational goals and practices, by ensuring that members of staff adhere to these for successful implementation. Most importantly, you endeavour to sustain and motivate an Operations team, including guides, that delivers amazing experiences to our clients’ travellers.
Your main responsibilities are:  
Directly handle scheduling and management of the Touring Executive
Ensure Touring Team, guides and other related field staff understand and implement all trip styles and branding requirements for all accounts
Ensure blocking is completed for guides for GIT series based on allotment created by Reservation Team if required
Handle and manage service quality on daily operations and workload distribution
Ensure quality improvement by organising trip checks and inspections
Participate in recruiting of internal/external candidates and evaluate team members
Lead in the resolution of major operational issues and ensure 24/7 support for on the ground complaints
About you
The Essentials:
3+ years’ experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required
Degree in tourism and hospitality is an advantage
Fluent in national local language and intermediate to advanced level of written and spoken English
The Attributes:
Well-developed problem-solving skills
Empathetic, motivational leadership skills
Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders)
High attention to detail and strong time/priority management skills
Customer centric with commitment to high standards of service delivery
Able to work both independently and in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings
Able to adapt to uncertainties and changes and remain calm under pressure
Personally aligned with Discova’s company purpose and values
Proficiency with Microsoft Office applications and Discova’s systems would be an advantage
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.Get in touch now and Discova a world of possibilities!