Job Description

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel Solutions is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.
 
About the Opportunity (Growth team)
A Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.
The Team Leader lives and breathes the FCM “DNA” and maintains a culture of support, safety, and success. They are instrumental in the development and performance of their people and the growth, profitability, and retention of their customers.
Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the FCM brand.
 
You will be responsible for:
Understanding and driving team and area business plans, key performance indicators and key business deliverables
Maintaining the financial health of the business
Developing multi-level relationships with both internal and external customers
Identifying gaps and opportunities for continuous improvement
Assessing, trouble shooting and providing solutions to a varying range of customer scenarios
Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
Delivering FCM’s marketing and product strategies and ensuring they are best optimised within the area
About You:
Extensive travel industry experience
Previous leadership experience in a customer facing role
Drive and ambition to achieve and exceed goals
Superior presentation and negotiation skills
The ability to encourages and support the development of team members
A high degree of emotional intelligence
Sound business acumen
Remuneration and benefits:
OTE $110K + super
Free health and wellness consultations
Extended health and dental benefits
Financial planning consultations
Discounted travel benefits available
Ongoing training and development
Global career advancement and travel opportunities