Job Description

Due to our phenomenal growth, FCM Travel is currently looking for enthusiastic, passionate people to be part of our operational teams at our location in Berlin, Germany. Whether you are an experienced business travel consultant or have the skills needed for the job and are looking for the best job, we offer flexible work options, in multiple locations with a great salary, appropriate training and an excellent range of company benefits.
FCM Travel is a leading corporate travel management company that combines global presence with local, flexible and personal service. At FCM Travel, we still believe in people who do business with people. Our business travel teams are the best in the business; provide customers with exceptional service and product knowledge. FCM Travel is proud to have been named the world’s leading business travel agency several times during the presentation of the annual World Travel Awards.
The role:
Our Business Travel Consultants are responsible for connecting with our clients and taking care of their travel needs, delivering a great experience every time. This role is a very important part of the cooperation between the customer and FCM and is often the first line of communication and relationship with the customer and individual travellers.
 
Key components of this role:
Delivering a strong service through good operational skills
Ensuring that our service offering to our customers is top-notch
Radiating a high level of operational knowledge
Working as an enthusiastic member within a team
Collaborate with their colleagues from other teams
Building a strong and even better future for FCM
Main features:
Lead by example in behaviour, attitude and results
Intuitive-forward thinking and able to identify business needs in advance and take steps to improve
Effective open and honest communication internally and externally.
Multitasking- Able to use time effectively to complete all tasks in a timely manner
Knowledge of products and the desire to keep learning
Detail-oriented – Attentive to the needs of the customer and the traveller. Ability to actively listen and interpret travel desires to provide the best travel options
Team Player – collaborate with internal and external stakeholders, both independently and within a team environment
Qualifications:
Experience in GDS systems (preferred Amadeus) – Desirable but not essential
Industry and travel knowledge – Desirable but not essential
A strong customer focus and service ethics – Essential
Positive and open-minded attitude with a willingness to adapt – Essential
Language: German – Desirable
 
What we offer:
Generous remuneration structure and highly competitive salary; Beginner’s salary € 24,000 to € 42,000 for advanced plus incentives
Welcome bonus of € 2,000   Version 2 (paid after the first 3 months)
Excellent business benefits package
Employee Equity Plan
Pension scheme with matching contributions
Generous entitlement to annual leave (up to 30 days – including the option to purchase an additional 5 days)
Fun, social, “everyone is equal” culture with a focus on personal responsibility
Global career opportunities in a network of different brand names under the Flight Centre Group
Continuing education and professional development
Flexible work options (home/office/hybrid)
This is a fantastic opportunity for the right candidate who wants to pursue or build a career for themselves in the travel industry.