Job Description

FCM Technical Business Analyst
The FCM Business Analyst, (BA), will be responsible for owning the overall design, coordination, and delivery of small to mid-level technical projects as well as recommending best practices for solutions based on business needs. This role will require strategic design, mapping, and translation of an end user problem statement into technical business requirements with accurate acceptance criteria for assignment to development teams.
Responsibilities
Collaborate with Solutions Architect and/or other BAs on assigned technical projects
Provide analytical and technical support to other departments as needed
Identify and communicate with key stakeholders
Gather and analyze data as part of project discovery process
Translate problem statements into clear and concise User Stories and/or Business Requirements
Accurately define acceptance criteria for requirements
Convert technical and complex functionality into “plain English” documentation
Liaise between various business departments and groups
Documentation of projects using Analyst Team templates
Uncover internal system/application development dependencies
Business and systems gap analysis
Assess operational impact of new features, products, or workflows
Building and articulating technical workflows
Test plan creation and execution
Test business processes and recommend improvements
Miscellaneous work as assigned to solve business problems
Collaborate as needed on projects that cross Brands
Skills/Experience Preferred
5 + years Corporate Travel experience
Above average understanding of GDS functions including creating bookings, shopping, faring, reading PNR and queue history
Can manage deliverables, working both independently and with a team
Exceptional analytical, critical thinking and problem-solving abilities
Superior presentation and negotiation skills
Accepts and champions change
Ability to pivot and change priorities as the business needs
Outstanding written and oral communication skills
Ability to multitask and balance multiple projects at the same time
Have good interpersonal and consultative skills
Excellent attention to detail providing a high level of accuracy
Proficient in MS suite, including Excel and Visio
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

Location – Remote, CAN
#LI-REMOTE
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
 This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca