Job Description

Sabre Specialist
Job Description:
 The successful candidate will be well organized and detail oriented.
Extensive knowledge of Sabre required
Knowledge of Operational processes preferred but not required
Knowledge of consultant workflow – PNR to reporting preferred but not required
Ability to work independently to create documents, processes, etc.
Training background a plus
Excellent written and verbal communication skills
 Business Support
Maintain training library for process changes
Customer Care Team assistance
Script and automation documentation and training
Monitor training mailbox and answer queries
Sabre Training 
Responsible for training at both Novice and Experienced level
Ongoing training for existing agents to upskill as required
Development and documentation of novice training program, to include existing processes, in a multi-course program around Sabre.
Periodically review and update training programs to update for new processes as required
Red Apps- sourcing efficiency opportunities, ordering and maintenance
RAP customer support
Ongoing monitoring of new Sabre releases, to include documentation of new formats, shortcuts, etc.
Distribution of information about Sabre updates to users to maximize efficiency
Training for new Red Apps as required
Upskilling new agents on advanced Sabre formats
Host monthly “coffee break” training sessions for all agents
One on one sessions for agents as required
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Although this position is fully remote, you will be expected to attend meetings, trainings, and events at an FCTG location once our return to the office plan is announced. 
#LI-REMOTELocation – Remote, USA 
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.