Job Description

FCM Platform/Booking Product Owner, Americas
Responsible for the delivery, launch and deployment of the FCM Platform/Booking tool across the Americas. This role will work with global and regional product and development teams to assist in managing priorities, senior stakeholders to define the customer needs, marketing to outline the customer proposition and local business to launch and deploy the products and features. This encompasses all Americas markets where the product is utilized. Ultimately this person is responsible for the end-to-end delivery of the product in those markets
Responsibilities
With key stakeholders, successfully define product features and customer value propositions
Work with local markets to understand specific requirements, especially in terms of content
Work with development team to manage priorities and resource
Speak to local sales, AMs and customers to guide and develop product
Create and manage User Stories and Business Requirements as they relate to the product
Work with marketing to manage local launch and incremental product and feature releases
With local market organise necessary training, communication and change management
Engage with local sales and AM to ensure clear and engaging sales message and customer/product story
Create a clear and engaging story around the product and communicate to business stakeholders
Manage and clearly communicate progress, risks and delivery to senior stakeholders
Work with necessary resources to ensure clear and up to date documentation is available.
Competencies
Needs to be proactive and a self-starter
Forward thinking, anticipate problem areas and take steps to improve
Demonstrates excellent open and honest communication with team members and Stakeholders. Must be able to adapt to and help others to embrace change.
Able to use strategic planning methods to ensure the products meets customer needs
Able to juggle several responsibilities competently. To manage your time effectively, in order to maximise efficiency and productivity
Able to manage multiple work streams and stakeholder
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

#LI-REMOTE
Location – Remote, Canada
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca