Job Description

  
Operational Support – FCM   
Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance. 
We are proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible. 
As a company who places immense value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations, and ambitions of our people. 
Requirements:   
Well organized and detail focused  
Working knowledge of Sabre GDS required  
Knowledge of Operations processes preferred  
Ability to work independently to create documents, processes, etc.  
Training or project management background a plus   
Ability to analyze data  
Can work autonomously, troubleshooting problems on your own 
Previous experience in Travel industry is an advantage 
Business Support  
Library creation and maintenance  
Customer Care Team assistance  
Canada & Mexico alignment  
Script and automation mapping and documentation  
Conference organization and planning  
SLA Email and Phone reporting and setup for new customers  
Assist with deployment of new processes  
Support for implementation of new platforms  
Assist with maintenance of Minerva requests 
Support setting up report subscriptions 
Airline agent registration approval for new and existing agents 
Manage third party registration/maintenance for new and existing agents 
Onboarding Support  
Assist with testing new hire/rehire emails 
Support with tracking equipment and logon credentials 
Ensuring Agent Master list and related workbooks are up to date 
Sabre  
New PCCs- ordering, TJR creation, ticketing activation & printer set up  
Red Apps- sourcing efficiency opportunities, ordering and training  
Global Security  
RAP support  
Ongoing agent upskilling in Sabre  
We do things a little differently… 
We do things a little differently around here. We do things the FCTG Way. 
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.  Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way. 
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
#LI-REMOTE
Location – Remote, USA 
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com