Job Description

Inside Account Manager – Philadelphia, PA 
FCM Travel Solutions is a leading Corporate Travel Management Company blending a truly global presence with local, flexible, and personalized service. As an Inside Account Manager, you will partner with national customers and can in many instances work on US/CA footprints as part of a larger global travel program. You will be responsible for helping to create value for customers by being an expert in the FCM value proposition, technology, and service offering. Working with your portfolio of customers; you will be exploring ways to bring each customer value and savings in their travel program.
. We are looking for someone who is passionate about corporate travel, people and driving the right outcomes. An analytic mindset, excellent customer service ethos and a good sense of humor to join the FCM family culture.
Responsibilities:
Deeply understand the FCM value proposition, technology, and services to bring value to customers
Be an expert for your customers business and their global travel program goals
Collaborate across multiple FCM departments including Consulting and M&E to achieve optimal program results
Deliver actionable and insightful customer travel program recommendations
Proactively identify customer opportunities and provide thoughtful recommendations
Become an advocate for the customer to ensure their success
Manage the lifecycle of the customer journey to ensure customer success and retention
What you’ll bring to help to make you successful in the role:
1+ years of travel industry experience (TMC experience preferred)
2+ years working in a direct customer facing role
A clear passion for customers and driving success
A strategic thinker with a natural focus on the bigger picture
Demonstrated ability to use data and analytics to make insightful recommendations and identify business opportunities
Demonstrated ability to work with diverse, cross functional international teams and flexibility to adjust schedule to many times zones
A flexible mindset with a strong level of comfort when operating in shades of grey
A proven history of active management of the customer lifecycle to drive customer success and retention
Strong proficiency across the Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams, SharePoint and PowerBI)
Experience using Salesforce
Benefits & Compensation:
Discounted travel and fantastic incentives from the world’s top travel providers
Industry renowned social events and excellent company culture
Exceptional career progression with opportunities across the globe
Fast-track leadership program to develop the future leaders of our business
Comprehensive leadership training career path support with business, product and leadership training
Free and confidential advice from our in-house health, wellness and financial advisors
Comprehensive benefits package including medical, dental, vision, 401k, life insurance, and stock options. 
Important information about our application process:
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
FC USA recruitment is centralized for all of the US.  This means that if you have submitted an application within the past 6 months, you don’t have to submit another.
FC USA is an Equal Opportunity Employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!
Location: Philadelphia, PA
Any candidate must be able to commute to the FCM Philadelphia office five days a week.
Visit us on Facebook and get up to date information on our openings and upcoming events https://www.facebook.com/fcusacareers1
FCTG is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!