Job Description

FCM Consulting – Program Manager – Boston, MA (Hybrid Role)
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group, FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
To learn more about FCM please click HERE
About The Opportunity
FCM Consulting provides a white label travel management solution through its OTR (outsourced travel resource) offering. The Program Manager will be the primary contact for FCM Consulting OTR clients, utilizing a team of Consultants, Analysts and Coordinators.  The Program Manager will prioritize areas for inclusion and work closely with the client, the FCM Consulting team, FCM Account Management and other brands to execute.
 
This position will provide insight and perform a variety of functions related to the client’s regional or global travel portfolio. Dependent on the scope of work defined in the client contract, this may involve developing and implementing corporate travel strategies, coordinating sourcing activities, and ensuring that the objectives are integrated into the travel program. This position will have a thorough understanding of multiple segments of the corporate travel industry and may conduct training or leadership activities as necessary. 
Key Responsibilities
Global Consolidation – Accelerate client buy-in and FCM coordination to map out and complete consolidation
Suppliers – engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service
Manage strategic sourcing activities (RFPs and Performance Management) for airlines, hotels, car rental and ground transport.
Drive performance to preferred suppliers (air, hotel, car rental, rideshare)
Relationship management

Duty of Care – formalize and publicize Traveler Safety protocols
Identify current safety and security agreements
Expand FCM Secure access
Coordinate with client’s Risk Management/Security on “incident response” plans
Ensure provision of pre-trip and during-trip information and assistance

Communication/Engagement
Comprehensive “push” communication plan/content for all internal stakeholders
Evaluate real-time (“pull”) dialogue options
Initiate Demand Management behavioral modification

Small Meetings Management – leverage unmanaged spend and enhance Duty of Care
Identify meeting bookers
Draft meetings policy (using meeting bookers’ input) and safety protocols
Employ an effective tracking tool to identify spend and savings opportunities (e.g. consolidating ground transport, leveraging transient and meeting volumes collectively, etc.)

Success Metrics – track and publicize success across all aspects of travel management
Formalize regularly scheduled traveler and stakeholder satisfaction surveying, report on findings and action plans
Incorporate safety-related metrics, tracking and reporting on travelers’ exposure and experiences in potentially dangerous situations
Benchmark success/opportunity against peer companies and share best practices

Experience & Qualifications
Bachelor’s degree in related field, plus 7+ years account management, consulting and/or travel management experience (or a sufficient combination of education and work experience)
Proven experience navigating large organizations and multi-layered structures
Knowledge of international travel regulations, customs and currencies
Experience with T&E reporting
Intermediate knowledge of Microsoft Office applications, with superior Excel skills
Excellent written, oral, and interpersonal communication skills
The discipline to work alone and the ability to work collaboratively as part of a small, high performance team
Exercise strong project management skills to coordinate the efforts of a team of individuals
Analytical in approach with the ability to manage multiple, simultaneous projects while maintaining an eye for detail
Self-starter; ability to excel in a dynamic and fast paced environment
Maintains a high level of confidentiality always, and communicates professionally with all levels of the organization
Fluent in English, other languages a plus
Work Perks! – What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip

DEI education
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols

A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid time off policy 
National/International Award Nights and Conferences
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Important information about our application process:
Location: Boston, MA (Hybrid)
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
Visit us on Facebook and get up to date information on our openings and upcoming events https://www.facebook.com/fcusacareers1
FCTG is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!