Job Description

FCM- Business Intelligence Analyst – Remote, CAN
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group, FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
To learn more about FCM please click HERE
About The Opportunity
The Operational Business Intelligence Lead is responsible for transforming data into insights that can provide business value. Using analytics, visualization and other modelling techniques, the successful candidate will identify the trends that can help Operations leaders around the world make better business decisions that improve processes & performance.
The key areas for the role will be comprised of 3 pillars of Operational Performance:
SLA & CSAT (Voice of the Customer)
Operational Productivity
Revenue Opportunity
This is a newly created role in the FCM space and will report directly to the Global Head of Operations, forming a key part of the Global OPSWOT.
The successful candidate will also work closely with BI & Data Science teams to align systems and platforms used in providing data for mor effective collaboration.
Key Responsibilities
Set up the right combination of analytics platforms for the various performance activities
Define and recommend the right success metrics and ensure key leaders can interpret
Provide the desired level of BI to leaders based on agreed frequency, channel and format
Work closely with Data Science and BI teams to harmonize processes and platforms used where applicable
Represent FCM on key projects and initiatives that are focused on the measurement of Operational Performance (i.e VoC)
Continue refining and iterating data capture with evolving business needs
Use the analytics platforms to assist business leaders in driving the desired results in CSAT, NPS, Productivity and Revenue Opportunity
Meet with key Operational leaders on a regular basis to provide context and expert interpretation of data from both a qualitative and quantitative perspective
Experience & Qualifications
2+ years of success in an analytical-based role using Power BI or similar BI stacks
Master’s in statistics or similar (desired)
Balance analytic and creative approach to problem solving
Able to synthesize and simplify complex problems for leaders
SQL, relational databases and data lakes
Travel industry knowledge desirable
Results focused and driven by Corporate P&L results
Understands key business drivers for the area and contributes to success
Entrepreneurial mindset (identifies business opportunities for the organization)
Focused on continuous, ongoing improvement opportunities within the business
Able to embrace and lead people through change
 
Work Perks! – What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip

DEI education
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols

A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
 Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

#LI-REMOTE
Location – Remote, Canada
This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca