Job Description

As a Customer Success Specialist for Flight Centre, you will be managing the implementation and success of the platform in local markets – driving adoption and outcomes leading to increased travel consultant productivity, improved lead conversion rates, and user advocacy.
 
At Flight Centre embrace new experiences, seize all opportunities and empower all our people to find their Brightness of Future.  We offer genuine opportunities for our people to grow and evolve.  So, what do you think?  Keep reading, find out more and if you think being a Customer Success Specialist is your future, please apply!
 
What you’ll do:
 
Be a product expert and helping to identify and resolve support issues as they arise
Deliver and communicate value throughout the customer lifecycle
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Diagnose and troubleshoot product issues and engage with our development team using established processes
Provide exceptional customer support and have a sense of urgency to resolve and investigate issues
Take initiative and an analytical approach to drive change, improve processes and product
Get involved in the product communication process by delivering webinars to users on a regular basis to drive engagement and adoption
Actively take part in product testing / QA process
Managing key product integrations
 
You’ll earn brownie points:
 
If you’ve had experience with complex, multi-divisional, multi-geographical users
With impressive executive presence and communication abilities
Possessing a bias for action and a passion for technology
If you’ve had experience working with cross-functional teams (e.g., Sales, Product, Marketing, Engineering
With the ability to excel and stay organized in a fast-paced and distributed team
Leading with composure, resilience, collaboration and flexibility
 
Let’s skip to the good part…
 
Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
Ongoing training and professional development
Travel discounts and deals bookable through our internal team of travel agents, Travelwise 
Discounted financial and health services through our Moneywise and Healthwise businesses
Global career opportunities in a network of brands and businesses
 
We do things a little differently…
We do things a little differently around here. We do things the FCTG Way.
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.
If you think you have FCTG DNA, reach out today.