Job Description

Customer Success Manager
About the Opportunity:
As a Customer Success Manager at Corporate Traveller, you will be an integral element of post-implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveller and key partner products. As a Customer Success Manager, you will represent Corporate Traveller in a consultative way from traveller through to c-suite, demonstrating qualitative and quantitative value throughout their journey.
Responsibilities
Take ownership of customer portfolio and manage expectations both internally and externally
Build and maintain relationships both internally and externally across multiple persona types
Derive strategic direction from data analysis and present coherently to internal and external stakeholders Continuously gather customer feedback during the initial six months to ensure client goals are met
Follow key processes to efficiently react to issues and proactively solve wider problems Be the solutions expert and key resource for our clients
Consistently maintain centralized customer databases to ensure transparency across internal pillars
Ensure 100% customer retention within control
Maximize the value of our customer base
Consistently present the value Corporate Traveler provides for our customers
Encourage customer advocacy leading to referrals, references, case studies, participation, and white papers
Effectively maintain information to provide visibility into the health of Corporate Traveller’s customer base
Participation in team calls, cross pillar communication, and team education
Experience & Qualifications
Minimum of 2 years’ previous Customer Success experience or 3 years’ Travel Industry Experience
Bilingual English & French
Experience in managing a portfolio of clients.
Travel Industry experience is considered an asset.
Exceptional communication and active listening skills
Go getter personality with a positive outlook
Motivated by meeting and exceeding goals
Strong prioritization, time management and organizational skills
Comfortable working in a fast paced, high volume environment
Strong technical skills and comfort learning new software
Work Perks! – What’s in it for you:
Flight Centre Travel Group is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
A career, not a job: We offer genuine opportunities for people to grow and evolve.
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures programs supporting nominated charities through Workplace Giving, Volunteering, and Fundraising. 
Benefits Include: 
Uncapped earning potential 
Travel perks/discounts. 
Health & Wellness Programs and Employee Financial Wellness Services 
Generous paid-time-off policy  
Diversity & Inclusion initiatives 
Benefits include vision, medical, and dental 
Employee Assistance Program 
RRSP with matching
Employee Share Plan 
Ongoing training and professional development 
Location – Montreal, QC
If this sounds like the opportunity you have been waiting for APPLY NOW. 
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. 
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace that truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca