Job Description

We want you!
With borders opening and restrictions lifting all over the world we are expanding our Customer Success team and we think you should know all about it
Who is Corporate Traveller….
We started working from the back of one of our retail stores with a cardboard box for a desk – now this doesn’t sound very glamorous, but we’re proud of our humble beginnings.
Whether it was our first office in Auckland, Melbourne or London, we started all our early operations on a shoestring budget. Sure, we had the great name and experience of the Flight Centre Travel Group brand behind us, but we had to make it on our own.
Maybe that’s why we’re so in tune with SMEs. Maybe that’s why we understand the myriad of pressures on business. Maybe that’s why we understand what it’s like to make every single dollar work harder than an air traffic controller in a snowstorm. Definitely it’s why we understand the importance of relationships.
Today Corporate Traveller operations span the globe. And next year we will be celebrating 30 years in business but that’s just the start!
Whilst we’ve grown and enjoyed success, we’ve never lost sight of what helped us to the top. We’ve kept the personal touch, and we’ve tenaciously guarded our commitment to providing exceptional customer experiences.
Looking forward, we’re continuously innovating and delivering seamless technology that makes business travel more efficient and enjoyable. We’re always searching for ways to provide greater choice and more value.
Our mission is to provide SMEs with the most customer centric, collaborative, and valuable experience possible. We’re here to help our customers to grow.
Your mission – should you choose to accept it…
As a Corporate Traveller Customer Success Manager, you will play an important role in our future business strategies. With direct responsibility and accountability for delivering our clients’ travel program strategic direction and results. You will be empowered to take initiative and make decisions that enable our customers achieve their travel program goals in partnership with Corporate Traveller.
You will be joining a highly experienced and successful customer success team and you will play an integral part in the profitability, retention and development of our customer portfolios including identification and management of potential growth opportunities.
Building strong partnerships with your customers coupled with communication that is on point will be key to your success in this role.
What will your day look like?
Managing customer business relationships
Ensuring business plans and strategies are in place that all key stakeholders work collaboratively on together
Driving value and insights to your customers travel programs through innovation, expertise and recommendations
Delivering cost benefit analysis & opportunities and return on investment to your portfolio of customers
Providing high level analytical recommendations that deliver savings and efficiency for your customers
Establishing and maintaining multi-level relationships with all key stakeholders, internal and external
Managing accurate and timely customer insight meetings & presentations
Promoting and implementing Corporate Traveller products & services
Having a sales lens on to uncover growth opportunities within your customer portfolio
Customer retention focused
Developing relationships with key decision makers on the daily – get out and about as much as you can
Challenge your growth mindset to keep learning and developing your travel industry knowledge
Fun – lots of fun … this is a priority at Corporate Traveller
What’s in your tool kit
To be successful in this rewarding role, you’ll need to demonstrate exceptional customer service and relationship building skills along with the ability to negotiate and problem solve effectively. Your analytical and sales skills will be the key to your success as you work with Corporate Travellers largest customers.
Prior experience in an account management within the corporate travel market is preferred but not essential
Ability to build and maintain strong relationships with customers at all levels within an organisation
Exceptional strategic and analytical skills
Proven negotiation and selling skills
Confident presentation skills
High attention to detail and the ability to multi-task
Ability to identify incremental growth opportunities
Experience in managing a portfolio of corporate customers
Ability to operate effectively in a team and individually
Consider yourself familiar with all competencies of a Customer Success role, the innovator, the collaborator, the technical expert, the data and analytics expert, the project manager, the commercial expert and most importantly the Master of Communication.
Why choose Corporate Traveller
We are a brand that is fanatical about SME business travel where we believe that every kiwi business is on a journey and we are passionate about making travel simple with our dedicated experts guiding them through all their business travel needs
Our teams are passionate about evolving customer travel programs – innovating and guiding our customers every step of the way
Its important to us that we empower our people to work flexibly and when we say flexibly, we really mean it, blend your days in the office, working from home or on the road wowing your customers
We want to pay you what your worth – take advantage of our impressive pay structure that is based on one of our key philosophies of – Reward and Recognition
We will provide all the training you need to be a total ROCKSTAR
A culture that is often impersonated by never truly replicated – this is the place to be
Our irreverence means that we never take ourselves too seriously… But we take what we do very seriously! We believe that work should be fun and something that lights a fire in your belly each and every day!
What’s next?
As travel starts to boom again now is the time to join and be a part of opening the world for those who want to see it.
If you are not an expert in all these things don’t worry, what’s important to us is that you are passionate about what you do and you’re a real go getter who loves to succeed. So if reading this has you feeling excited about what a future could look like with Corporate Traveller – APPLY TODAY
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