Job Description

Have you ever wanted to work for one of Australia’s most iconic businesses? Do you want to unlock the power of research and drive the future strategies of Flight Centre Travel Group’s (FCTG) corporate brands?  

The world of business travel is changing rapidly more than ever. With the market recovering and the need of insights to inform key business decisions, a new role has been created to support FCTG in deeply understanding the macroenvironment, the business travel management market, and our targeted customers. 

About the Opportunity   

As a Customer Research Specialist, you will manage various strategic qualitative and/or quantitative research. You are expected to engage our key stakeholders to understand their needs, turn their needs into clear research briefs, and choose the right research and sampling methodologies, and conduct the research either in house or through agencies. 

Who are we looking for 

You’d be a strong candidate if you have worked in a similar role and can demonstrate your expertise in qualitative and quantitative research, reporting and presentation skills. It’d be a bonus if you have qualifications in market research or related disciplines. 

What you will be doing:   
Provide support to stakeholders on smaller scale research when capacity allows 
Support the rest of the team as well as the broader business to make best use of the insights you generate
Conduct strategic market research such as customer needs-based segmentation, customer person profiling, brand tracking, brand equity research, environmental scan, competitor analysis, etc 
Own our Competitive Intelligence (CI) tech, support curators from different disciplines to curate and distribute relevant CI, and curate CI for our executive leadership team
Benefits on offer!

Paid Parental Leave  
Salary on offer- up to $100k Plus Super (based on experience). The successful candidate will be rewarded with a competitive salary package, with global career advancement and travel opportunities! Work with some of the largest and most well-known businesses in Australia and colleagues across the business.  
Access to ongoing training- Individualised Learning & Development pathway options  
Exclusive retail discounts – accessible via our employee-only portal with 350+ of Australia’s leading retailers
Travel discounts including family and friends, health and wellness discounts, financial planning advise and more
Flexibility- Monday to Friday week, business hours – Have your weekends to yourself, (60/40 WFH/Office)
Brightness of future – career opportunities in a network of brands and businesses across the global - we promote from within   
Corporate Health Discounts – access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
Monthly awards nights, social team building events, and opportunity to attend global conference (Las-Vegas 2022)   
Sustainability – The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment, visit our CSR Page.

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals. Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way  
You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry. You will be welcomed and provided with the right support to achieve continued success. 
Applications are now OPEN; this exciting role will be based in South Brisbane, QLD.