Job Description

As a Customer Service Manager you’ll be the face of Corporate Traveller. Your main focus is to retain your portfolio of clients and make them advocates of Corporate Traveller and the FCTG family. You will be expected to achieve maximum revenue for your assigned CT village of offices through ensuring your portfolio of key clients mandate CT across their business and reducing leakage.
You’ll also be expected to contribute to new business for your CT Village, derived from your portfolio of key clients. As a CT CSM you’ll be expected to review your clients business, meet face to face and pro-actively contact clients as well as ensure adoption of new products. A key focus of the role is presenting savings and showing the value of CT to your clients.  As a CT CSM you should have a very close relationship with your key client contacts and all of your colleagues at CT and support network in FCTG, ensuring a client never thinks about leaving CT.
 
Accountabilities:
Relationship management of key clients – ensuring 100% client retention
Product sales –  Ensure clients are utilising whole CT offering
Increase total spend of clients –  Ensure all client travel is captured
New business – winning new business to CT
Experience/Qualifications:
Two years CT/FCTG Experience – preferred