Job Description

More of a problem solver than a salesperson?  

Struggling to find the time to work and study?  

Needing to find a better balance between your career and family?

 
About the Opportunity
If you are an experienced travel consultant and are finding yourself in one of the above positions…then our After Hours Customer Care team is for you!  
As travel is again taking off, Corporate Customer Care is one of Flight Centre Travel Group’s most integral support businesses, assisting our Corporate clients across the world. We are based in Flight Centre’s global head office in South Bank, Brisbane and seeking only experienced travel consultants and travel industry experts to join our dynamic and vibrant team.
 
 To be successful you will have:

Minimum 1 year of retail and/or corporate travel agency experience – only experienced travel consultants will be considered
GDS experience in Sabre (ESSENTIAL) and Galileo 
Ability to interpret fare rules, change fees, additional collections 
Exceptional customer service and problem-solving skills
High degree of accuracy and attention to detail
Exceptional customer service and problem-solving skills
Excellent written and verbal communication skills
Ability to work under pressure, manage time effectively and meet deadlines
Ability to meet challenges with resourcefulness and work autonomously
Flexibility to work a rotating roster based on a 24/7 business, with a minimum of 3 days per week
Experience in Lumina/Portal and self-ticketing are highly desirable

 
Remuneration:
Only part time positions are on offer in the After Hours business. 
Salary: $70,000 plus super p.a. – pro rata
0.6 FTE: approx 48hrs/fortnight, minimum of 2 full weekends per month required with an additional full weekend worked per quarter 
0.8 FTE: approx 64hrs/fortnight, 3 full weekends per month required with an additional weekend day per quarter 
Additional allowances: Overtime on offer monthly
Business opening hours: Open 24hrs year round
Examples of potential shift times: 0700-14.30, 1200-1830, 1530-2330, 1830-0300, 01:00-0930, 0300-1130 with flexible/work from home options available
 
What’s in it for you? 
Work with Australia’s largest travel retailer
Global career opportunities in a network of brands in more than 20 countries
We embrace a hybrid workplace with work from home and office options available
Travel discounts on flights, hotels and insurance for you, your family and friends
Thrive in a diverse and inclusive environment
Discounted financial, health and beauty services
Access to our 24/7 gym and end-of-trip facilities
Rooftop café, bar and barbecue
Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia