Job Description

We have an exciting opportunity for someone to join our BSP team! The Billing and Settlement Plan (BSP) is IATA’s electronic billing system designed to facilitate the flow of data and funds between travel agencies and airlines. It is our role in the BSP team to reconcile the BSP billings supplied to us by IATA, as well as processing airline ticket refund applications, managing debt and providing reporting to the wider business.
The role will have the following focus:
Embedding newly designed processes, ensuring all key operational success metrics are in place, tracked and reported in a timely manner
Ensure all key controls are in place and fit for purpose
Foster strong working relationships with the offshore teams to ensure seamless delivery
Ensure appropriate reconciliation processes are in place for all key balance sheet accounts and are reconciled to agreed standards of timeliness and accuracy.
Ensure appropriate SLAs are in place with front end businesses and the correct processes are in place to monitor and track performance against these SLAs.
Establish the appropriate communication channels and ensure they are operating effectively to ensure BSP Team is delivering on its commitments to front end businesses and their consultants
Individually and collectively drive a heightened level of customer focus in all dealings with front end businesses, external clients, and suppliers.
Qualifications:
• Knowledge of IATA fare constructions regulations • In depth understanding of the travel industry, particularly with regards to BSP, Refunds and financial processes and systems, NUCs • Strong communication skills, both spoken and written, with an ability to communicate with finance and non-finance individuals • A strong attention to detail and understanding of the importance of accuracy.