Job Description

About the Opportunity
International Travel Company expanding in Asia
Entry Level role – learn from experts!
Staff Travel Benefits
We are looking for people that are passionate about customer service, travel, and technology! Are you one of them?
At FCM, our aim is to make the complex simple for business travel. Start your career with FCM and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth!
Your daily tasks include assisting our corporate travel consultants on clients business travel enquiries,  arranging  air, car, hotel, and ground transportation reservations, or assisting our clients to onboard to our technology platform.
The daily task will include but not limited to:
To provide LCC quotations for the team / To secure booking & create passive segment in the GDS upon the client confirmation
To provide hotel quotations for the team within policy/ To secure & create passive segment for the booking made once the clients confirm with the option
To liaise with the suppliers such as hotels on payment arrangements for the travelers (Billback via Conferma/WEX/Direct payment )
To liaise with the airlines on the ancillary request (Seat/Baggage/Meal/Changes)
To issue travel insurance
To assist with invoicing, processing refunds and sending credit notes to clients
To update invoicing details for finance reconciliation purpose
To check team queues
To assist team with accurate reporting and raising requests when the errors are found
To liaise with visa centre on visa & health checks for travel and obtain quarantine requirement & quarantine hotel arrangements for respective countries
Quality Control – User Acceptance Testing on technology platform for national clients
Quality Control – User Acceptance Testing on technology platform with internal GDS team.
To follow up response with Online Booking Tool (OBT) support / troubleshooting on the ticket raised.
To assist team with accurate reporting and raising requests when errors are found
To assist team with general administrative work
Requirements:
Fresh graduates are welcome to apply
Strong ability to listen and communicate in English (verbal and written)
Positive and friendly attitude with passion for delivering amazing customer service
Acts with honesty and integrity
Organized, with a strong attention to detail
Willingness to work a flexible schedule and occasional overtime when needed
Desire to learn, develop and grow a career with a leading MNC
What is in it for you?
In return for your hard work, you will be rewarded with:
-Competitive market salary-On the job training and opportunities to work alongside experts in the industry-Friendly, vibrant and multicultural work culture where everyone has a sense of belonging and community, each individual can make contributions to the success of the company and embraces flexible working-Staff Travel Perks – we believe that the more you travel, the better you are at selling travel. As a travel operator, you’ll have access to plenty of industry discounts to ensure you continue to broaden your horizons-Career opportunities / Brightness of Future – as a high growth company, you will have the opportunity to advance your career in any direction you choose
Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for!