Job Description

Job Title:
Application Services Analyst
Summary:
The Application Services Support Analyst role will provide second level support to our internal businesses for a specialized suite of applications that are developed both internally and through third parties. 
Responsibilities:
Support:
Responsible for managing support requests entered into the help desk system
Assist service desk with investigation and issue management
Advanced triage and investigation
Regional liaison for issue escalation to internal and external support teams
Conduct in depth reviews with the businesses for the purposes of understanding system issues
Reporting as required
Version Release Testing & Coordination:
Version release testing and support
Responsible for the verification of bug fixes
Responsible for maintaining the configuration integrity across the system
Projects:
Participation in support business changes associated to future projects via Change readiness plan, Impact assessments, Go Live and Post Go Live Assessments.
Documenting feedback and suggestions for system and process improvement and escalating through the appropriate channels
Communications:
Support key communication plans with all areas of the business across FCTG America
Ensure effective communication of system dependency issues to Regional IT application owners as required.
Develop & maintain effective relationships with internal departments & vendors
Requirements:
Positive, enthusiastic and passionate about the travel industry
Basic knowledge of Helio, Sabre, RedDox
Excellent communication skills
Strong sense of team mentality, reliability, and can also work well independently
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Location: Remote, US 
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
For internal applicants, please advise your leader prior to applying.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com