Job Description

Airport Concierge
 
Do you thrive off providing friendly, first-class customer service?
Do you have a warm and welcoming personality?
Are you a fantastic communicator across cultures?
Then we want to hear from you!
About the Opportunity:
We are seeking an Airport Concierge to join our global family. The Airport Concierge is the first person our customer sees and plays an instrumental role in creating a positive customer experience. The Airport Concierge must ensure that guests are met on arrival at the airport and seen off on departure in a warm, sincere, and upbeat manner. They must also ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to our operations team.
Key responsibilities:
Ensure an amazing Meet and Greet experience at airports through punctuality, personalized service, and professional appearance in Discova-branded materials.
Complete arrival and departure customer reports and submit them to Operations daily.
Ensure Welcome Information is provided to customers, and that contact info is retrieved from any customers without an IDS Host. 
Organizes all banners for private and concierge services throughout the day 
Ensures that services with specific amenities are identified and that the amenities are ready for the passenger’s arrival time (including specific food and beverage, car seats, disabled services, etc.) 
Keeps track of Actual Flight arrival and departure times.  
Effectively cooperate with Drivers, Guides and Fleet Team to ensure smooth airport operations and overall service improvements. 
A full job description, including further key responsibilities, will be shared with interested applicants.
 
About you:
The Essential:
Fluent in national local language and English
Experience working in in-destination airport logistics is an advantage 
The Attributes:
Excellent communication skills
Sales-oriented with a strong customer care focus
Close high attention to detail
Excellent problem-solver
Willing to travel on business when required
Personally, aligned with Discova’s company purpose and values
Proficient with Microsoft Office applications and Discova’s systems would be an advantage
About UsThe Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.Get in touch now and Discova a world of possibilities!