Job Description

At Ignite Travel Group, our goal is to ignite a passion to experience the world through curated holiday packages. We are destination experts and hand-select the best activities and inclusions for our customers. We are currently looking for an enthusiastic Aftersales Consultant to join our Touring Customer Service Team. If you thrive in working in a fast-paced environment and are keen to build expertise in the fast growing and exciting world of leisure travel, this is the role for you.
 
 
What you’ll do…
 
 
Coordinating customer booking requirements
Managing post-sale upgrades
Assisting with insurance quotes
Amending existing bookings and customer travel documentation
Other general customer service duties
 
 
Who you are…
 
 
Has a passion for travel
Exceptional customer engagement skills
Eager to immerse in all things touring
Excellent customer service skills
Great problem solving and communication skills
A sharp eye for detail
 
 
Let’s skip to the good part…
 
 
When joining our team, along with your salary you’ll be eligible for performance-based bonuses, ongoing industry training and personal development, all while boosting your career in an exciting and evolving industry. You’ll receive exclusive travel discounts, be awarded with monthly recognition programs and celebrations, gain access to health consultants and financial advisors, and work in a beautiful beachfront office in Broadbeach – how good is that?
Travel is bouncing back bigger than ever, leading to our exciting growth phase. Travel forward and apply today, our next customer service extraordinaire.