Job Description

Do you love customer service?
At Flight Centre Sales Centre, our goal is to ignite a passion to experience the world through curated holiday packages. We are destination experts and hand-select the best inclusions for both our customers and partners alike. We are currently looking for an experienced After-Sales Travel Consultant to join our Customer Service Team. This is an excellent opportunity for experienced consultants who are looking to move away from direct sales and into a more customer-service oriented role.
What you’ll do…
Coordinating customer booking requirements
Managing post-sale upgrades
Assisting with insurance quotes
Amending existing bookings and customer travel documentation
Other general customer service duties
Who you are…
Has a passion for travel
Exceptional customer engagement skills
Eager to immerse in all things touring
Excellent customer service skills
Great problem solving and communication skills
A sharp eye for detail
Let’s skip to the good part…
When joining our team, along with your salary you’ll be eligible for performance-based bonuses, ongoing industry training and personal development, all while boosting your career in an exciting and evolving industry. You’ll receive exclusive travel discounts, be awarded with monthly recognition programs and celebrations, gain access to health consultants and financial advisors, and work in a beautiful beachfront office in Broadbeach or in our iconic South Bank HQ – how good is that?
Travel is bouncing back bigger than ever, leading to our exciting growth phase. Travel forward and apply today, our next customer service extraordinaire.  
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.