Dusit exchanges staff with Japan’s Prince Hotels

Dusit International has entered the next phase of its alliance with Japan’s Prince Hotels, with the launch of a staff exchange programme this month.

The companies first joined forces in February 2015 with the aim of creating new opportunities for sales, marketing and human resources. As part of this initiative, staff from Prince Hotels have travelled to Bangkok to work in the front office of the Dusit Thani Bangkok and DusitPrincess Srinakarin Bangkok hotels. Dusit staff will also visit Prince Hotels in Japan.

All participants will receive on-the-job training and take part in classroom activities.

“The staff exchange programme will provide rich, first-hand experience for hotel staff from both companies,” said Takao Sato, Prince Hotels’ corporate director & managing administrator. “While our employees will gain direct exposure to Thai culture and Dusit’s gracious hospitality, Dusit’s staff will be able to learn more about omotenashi – the Japanese spirit of hospitality and service.

“The idea is that by sharing the best practices of both companies, our respective staff will be better equipped to meet and surpass guests’ expectations, the hallmark of excellent hospitality experience,” he added.

Dr Niramol Jindanuwat, Dusit’s chief people officer, said the new initiative “provides an excellent opportunity for staff from each company to bolster their skill sets and enhance service delivery”.