CT Partners meet in Sydney as override payments to members set to triple

 CT Partners Members came together at the Shangri-La, Sydney for an all-day business meeting, with 35 Members taking the opportunity to reflect on best practice strategies for success and unpack emerging trends in travel.
Presentations included an update from CEO Matt Masson on the 2023 Member Survey, which indicated a strong satisfaction rating through an NPS of 85. Masson also revealed airlines represented more than half (58%) of total CT Partners member TTV, followed by hotels (18%) and cruise had emerged in third (8%).
A commercial and dealing update followed with a deep dive into all important revenue opportunities through CT Partners 80+ Preferred Supplier arrangements. Total payments to Members will triple in the current financial year and are forecast to grow with strong forward sales in place for FY24.

Equity Research Analyst at J.P. Morgan, Hailey Kim, shared current research indicating that despite macro-economic headwinds and cost of living pressure, travel demand remains resilient particularly in the key segments CT Partners members focus on – SME Corporate and Premium Leisure.

Masson commented “Our Member meeting provided an opportunity to present and discuss strategies to improve commercial outcomes, enabling members to better understand what the current economic climate means for their businesses, and how to prepare for anticipated changes.”

Members also participated in one of three facilitated break out groups tackling topics identified from the survey: Service Fees facilitated by well-known consultant Jorge Fernandez, Talent Retention and Development, led by Sharon Stanley and an NDC focus session led by Gena Signorini from Grow Up.

“CT Partners proudly champion our members because we understand they are leaders in their respective fields, and our facilitated breakout decisions were a popular way to draw on our network expertise to explore, review and better understand key issues.” Masson said.

CT Partners Members were joined by Key Preferred partners in the evening for networking drinks at Blu Bar on 36. Masson thanked CT Partners’ many longstanding and loyal supplier and industry partners in attendance, many of whom have already confirmed their commitment to supporting CT Partners 2023 Annual Business Meeting, soon to be announced.”

CT Partners is the largest independently owned travel buying network in Australia and comprises 30 of the largest independent corporate travel management firms and premium leisure agencies. Complete transparency at CT Partners means 100% of supplier payments are passed on to Members.