ATIA achievements featured in 2024 Federal Government aviation white paper

The Australian Travel Industry Association’s (ATIA) advocacy over the past nine months has paid off, as five key areas were featured in the Australian Federal Government’s Aviation White Paper for this year.

ATIA chief executive Dean Long said: “These achievements mark a major win for our members. The exclusion of travel agents from the Ombuds Scheme is particularly significant, ensuring our industry is not unfairly burdened. We’re also pleased to see progress in other critical areas, including disability access, aviation competition and regional connectivity.”

Long added that ATIA will continue to represent the interests of its members throughout the consultation process. This ensures that the initiatives are implemented in a way that benefits both the travel industry and the travelling public.

A necessary exclusion

One achievement is how the Federal Government heeded ATIA’s call for the exclusion of travel agents from the new Aviation Industry Ombuds Scheme in light of the recent issue with Rex Airlines.

That the Government chose to implement the exclusion is seen as a win as it prevents travel agents from being burdened with cash-flowing refund schemes. Such schemes have been a challenge that created significant issues in markets like the US.

Other points of interest

Aside from the exclusion of travel agents from the Ombuds Scheme, ATIA also takes pride in the inclusion of the proposed Aviation Customer Rights Charter in the White Paper. 

This Charter aims to set clear standards on how airlines and airports must treat customers. This includes clear guidelines on entitlements to refunds and support during flight disruptions, ensuring a fairer and more transparent experience for travellers.

The White Paper also cites ATIA’s work regarding the reformation of the slot system at Sydney Airport; the implementation of aviation-specific disability standards to make travel more accessible and inclusive for the differently-abled; and maintaining appropriate levels of regional air connectivity at fair prices.