AIrAsia to consolidate domestic services at KLIA Terminal 2

AirAsia announced the relocation of its domestic services from Sultan Abdul Aziz Shah Airport (Subang Airport) to Kuala Lumpur International Airport Terminal 2 (KLIA T2), effective 7th April. 

The move is aimed at optimising operations amidst growing demand and enhancing the overall guest experience.

With passenger volumes between Kuala Lumpur and key destinations such as Kota Kinabalu and Kuching increasing by 16 percent year-on-year, consolidating operations at KLIA T2 will allow the airline to better accommodate rising traffic. 

AirAsia Malaysia chief executive Fareh Mazputra said of the impending move: “Given the increasing demand for our Kota Kinabalu and Kuching routes, consolidating our services at KLIA T2 is the optimal way forward. This move allows us to enhance efficiency and elevate the overall guest experience. While Subang Airport has provided valuable proximity and easier access for city dwellers, KLIA T2’s infrastructure supports connectivity needs at scale, particularly during peak travel periods. It also offers the capacity required for continued growth as we mount more flights to serve the rising demand across East Malaysia routes.”

A calculated move

Since resuming operations from Subang in August last year, AirAsia has closely assessed passenger trends and operational needs.

Based on findings, KLIA T2 offers the best platform to enhance efficiency and service quality. 

While Subang Airport has been convenient, especially for city-bound travellers, its redevelopment to support future growth will take time. 

In the meantime, the airline will consolidate its operations at KLIA T2 to improve efficiency and elevate the overall guest experience.

Mazputra added: “To ensure a smooth transition, we will continue operating from Subang Airport through the high-demand Hari Raya week. This allows the majority of guests traveling for the holidays to benefit from its convenience before the shift. We have also put in place comprehensive Service Recovery Options (SROs), including complimentary flight changes, credit accounts, or full refunds, to minimise any inconvenience.”

Likewise, positive consultation sessions with the Gateway Development Alliance (GDA) consortium ensure that the upcoming transition aligns with their broader infrastructure developments and long-term connectivity goals. 

KLIA T2 has been instrumental in strengthening Kuala Lumpur’s position as a leading regional megahub, and AirAsia is set to reinforce its presence there as the dominant carrier even as it enhances connectivity and service across its other key hubs in Malaysia.