Air India appoints Oscar Travel Services as passenger GSA in Malaysia 

Air India has selected  Oscar Travel Services, a wholly owned subsidiary of Oscar Holidays, to serve as its Passenger General  Sales Agent (GSA) in Malaysia. 

As part of the partnership, Oscar Travel Services will facilitate reservations & ticketing, support marketing  efforts, and provide comprehensive passenger sales support in Malaysia on behalf of Air India, thus  strengthening the airline’s presence in the market and supporting its global expansion.

Oscar Travels harnesses the extensive expertise and resources of Oscar Holidays Group, and collectively  represents more than six carriers globally. This joint venture brings together their diverse strengths,  market knowledge, and industry experience to deliver exceptional services to Air India.

Johnson Francis, Director of Oscar Travels, said: “It is a privilege for us to have been selected as Air  India’s GSA in Malaysia. We are fully committed to utilizing Air India’s extensive network, our profound  industry knowledge, and our customer-centric approach to showcase Air India’s offerings and enhance its  presence in the Malaysian market. We are particularly enthusiastic about the recent upsurge in passenger  traffic between India and Malaysia across all traveller segments. By leveraging this favourable trend, our  goal is to provide passengers with seamless and exceptional travel experiences while nurturing cultural  and economic exchanges between the two countries.”

Air India starts a daily non-stop service between Delhi and Kuala Lumpur, using its two-class configured  Airbus A320neo aircraft, starting 15 September 2024.

The new route will further strengthen Air India’s network of destinations in Southeast Asia, offering a new  flight option to an increasing number of travellers between India and Kuala Lumpur, and opening new  connections for Malaysian travellers to access Air India’s global route network. The new service will also  enable convenient one-stop connections for travellers between Malaysia and the UK, multiple points in  Europe, and the Middle East via Air India’s hub at Delhi.

Air India flies non-stop between India and five other points in Southeast Asia, namely Singapore, Bangkok  and Phuket (Thailand), Ho Chi Minh City (Vietnam), and Yangon (Myanmar).

As part of its comprehensive transformation following privatisation, Air India is undergoing significant  changes across its functions and organisation. The airline has started receiving deliveries from its record setting aircraft orders for 470 aircraft from Airbus and Boeing, including its Airbus A350 and A320 aircraft  with world-class cabin products.

Air India recently unveiled its brand-new cabin products on its three-class configured A320neo aircraft,  featuring Premium Economy in addition to Business and Economy cabins.

The airline is set to have a total of 41 A320neo in the new product by mid-2025. Additionally, Air India  will commence a full interior refresh of its legacy widebody fleet in 2025 retrofit programme, which  includes installation of brand-new seats in every cabin and new inflight entertainment systems, among  other changes.