Aiello brings AI system to Grand Copthorne Waterfront Hotel Singapore

Aiello announced a collaboration with Grand Copthorne Waterfront Hotel to introduce the Aiello Voice Assistant (AVA) smart hotel AI system.

This partnership marks a significant step in integrating advanced AI technology into the hotel’s ecosystem, setting a new standard for smart, future-forward hospitality through enhanced guest experiences.

The team at the hotel integrated the new smart hospitality system by replacing all guest room telephones with AVA, transforming each room into a connected, smart environment designed for the future. 

Guests can use AVA for hands-free calls, communication with hotel staff, or to voice their questions and requests, ensuring prompt service. For instance, guests can request room service directly through AVA, streamlining operations, and enhancing efficiency.

Grand Copthorne Waterfront Hotel general manager Andrew Tan said: “With AVA integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality.”

Efficiency in operations

Meanwhile, Aiello also facilitates integration with other systems, including the Property Management System (PMS) and the newly defined Hospitality Task Management System (TMS). 

TMS ensures that tasks are automatically assigned to the designated employees and departments whenever guests make a request through AVA. This significantly reduced communication costs whilst optimising efficiency across the hotel’s front office, guest rooms, and backend operations.

Aiello CEO and co-founder Vic Shen said of these enhancements: “This innovative guest interface not only enhances operational efficiency but also elevates the overall guest experience, marking a significant leap forward in hospitality technology.”