Group touring specialists Travelsphere and Just You have announced the creation of an Expert Advisory Team, as part of their ongoing commitment to invite agent feedback and become the most trade-friendly tour operator in the industry.
With up to 12 agents, the Expert Advisory Team will help shape the future offerings from both Travelsphere and Just You to ensure they meet the needs of travel agents across the UK.
The Expert Advisory Team will meet in person three times a year, giving agents the opportunity to provide direct feedback and offer suggestions on how Travelsphere and Just You can improve and enhance their support and service for the trade. The feedback will be incorporated into strategies that will shape future agent programmes, tours and activities.
Rachel Mould, Head of Sales at Travelsphere and Just You said: “We believe that this collaborative approach is the way forward in how we work with trade agents. We can proactively respond to feedback, improve our offering and provide a best-in-class service which we will consistently shape and refine as we meet with the Expert Advisory Team three times a year.”
She continued “We ran our first-ever agent survey in spring 2024, and over 400 agents participated. The results were encouraging, but they also highlighted areas for improvement. One key issue identified was the need for agents to experience our products firsthand, which is why we’re launching our largest-ever fam trip programme in 2025. Agent feedback such as this is crucial for shaping new initiatives, which is why the creation of the Expert Advisory Team will help us continuously improve our support for trade.”
Earlier this year, Travelsphere and Just You also expanded their regional airport offering, offering flights from airports such as Manchester, Newcastle, and Glasgow, as a direct response to input from agents in the Midlands and Scotland. The Expert Advisory Team will provide an ongoing platform for agents to continue shaping and improving the brand’s offerings.
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