Amadeus boosts the in-facility experience at Brisbane Airport

Brisbane Airport selected Amadeus technology to deliver an exceptional passenger experience at both its domestic and international terminals.

This move is part of the airport’s ongoing AUD5 billion Future BNE transformation programme and aims to make checking in and dropping off luggage easier and more convenient for passengers.

Brisbane Airport’s passenger processing technology moves to the cloud thanks to the introduction of Amadeus’ Airport Cloud Use Service. The service powers 300 agent-assisted check-in desks across both terminals, facilitating easier connection and common use capabilities for its airline partners. 

At the same time, the airport will also move away from legacy technology to embrace around 100 new self-service bag drop units, as well as over 260 self-service check-in kiosks from Amadeus.

The new technology enables Brisbane Airport to reduce queues, and passengers to choose between a smooth self-service or agent-led experience, powered by reliable technology that removes friction at check-in and bag drop.

An excellent example of progress

Brisbane Airport chief executive Gert-Jan de Graaf said of this latest development: “The first new-generation check-in row is already up and running, and the feedback from travellers and airline staff has been fantastic. It’s a giant leap from the 1990s to now.”

Amadeus’ senior vice-president for APAC airport and airline operations Sarah Samuel added: “Brisbane is a great example of an airport with a long-term transformation strategy that places the traveller at the heart of the experience. With flexible cloud infrastructure and advanced self-service options the technology foundations are being laid so Brisbane can offer passengers an outstanding experience for years to come.”