Royal Brunei Airlines (RB) has been awarded the five-star rating in the Major Airline category by the Airline Passenger Experience Association (APEX). The APEX Five Star Airline Award and Four-Star Airline Awards reflect unbiased feedback from passengers and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app.
Over one million flights were rated by passengers across more than 600 airlines worldwide using a five-star scale for the 2024 Awards. The APEX Five-Star Airline Award and Four-Star Airline Award are independently certified by a professional external auditing company.
Adiel Mambara, Royal Brunei Airlines UK Country Manager commented ‘We are delighted to have been awarded this airline prestigious rating, Royal Brunei is focussed on delivering first rate customer service on the ground and in the air so we are particularly pleased that this award is the result of feedback from travelling passengers’.
Royal Brunei Airlines are an award-winning world-class boutique airline differentiated from its competition by being focused on service. We fly three times a week from London Heathrow Terminal 4 to Dubai and onward to Brunei, Asia and Australia.
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