Travel Claims Handlers Required for this global insurance company based in London. They are looking for 2 experienced insurance claims handlers, ideally with travel claims and will pay up to £35000 PLUS bonus & benefits for this Monday to Friday position.

Travel Claims Handlers

• Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
• Manage & respond to department email enquiries
• Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
• Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
• Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
• Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
• Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Travel Claims Handlers Skills Required

• Insurance claims experience is a must, ideally in the travel industry
• PC literate, e.g. Word, Excel, Outlook
• Excellent communication skills and ability to empathise when required.
• Sound decision making ability encompassing diplomacy and patience when required.
• High attention to detail and a quality focus
• Able to work in their office in South London on a hybrid basis

If you are interested in the the above role please apply online or send your cv to Harri@candm.co.uk

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk